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		<title>Walt Mossberg Interview on C-SPAN</title>
		<link>http://mossblog.allthingsd.com/20090724/walt-mossberg-interview-on-c-span/</link>
		<comments>http://mossblog.allthingsd.com/20090724/walt-mossberg-interview-on-c-span/#comments</comments>
		<pubDate>Sat, 25 Jul 2009 00:02:03 +0000</pubDate>
		<dc:creator>Walt Mossberg</dc:creator>
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		<guid isPermaLink="false">http://mossblog.allthingsd.com/?p=334</guid>
		<description><![CDATA[Walt Mossberg discusses his Personal Technology column for The Wall Street Journal with C-SPAN's Brian Lamb on Sunday, July 19, 2009.]]></description>
			<content:encoded><![CDATA[<p>Walt Mossberg <a href="http://www.youtube.com/watch?v=fN2lgka3zLU&#038;feature=player_embedded">discusses his Personal Technology column </a>for The Wall Street Journal with C-SPAN&#8217;s Brian Lamb on Sunday, July 19, 2009.</p>
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		<title>First Impressions of the New BlackBerry App Store</title>
		<link>http://mossblog.allthingsd.com/20090401/first-impressions-of-the-new-blackberry-app-store/</link>
		<comments>http://mossblog.allthingsd.com/20090401/first-impressions-of-the-new-blackberry-app-store/#comments</comments>
		<pubDate>Wed, 01 Apr 2009 18:09:49 +0000</pubDate>
		<dc:creator>Walt Mossberg</dc:creator>
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		<guid isPermaLink="false">http://mossblog.allthingsd.com/?p=273</guid>
		<description><![CDATA[Walt gives his first impressions of the new BlackBerry App World. The store has hundreds of apps available at launch, and RIM says it expects around a thousand to be available in its first week. Like Apple's store, RIM's offers both free and paid apps that download directly to your device.]]></description>
			<content:encoded><![CDATA[<p>There have long been third-party programs for the BlackBerry, but in light of Apple&#8217;s enormous success with an easy, built-in App Store for the iPhone, Research in Motion today unveiled its own similar store, called BlackBerry App World. The store has hundreds of apps available at launch, and RIM says it expects around a thousand to be available in its first week. Like Apple&#8217;s store, RIM&#8217;s offers both free and paid apps that download directly to your device.</p>
<p><img src="http://d.smugmug.com/photos/503451953_Myq42-S.png" width="300" height="225" alt="The BlackBerry App Store" class="aligncenter" /></p>
<p>I haven&#8217;t had time to do a full review of App World, but I tried it out for a couple of hours on a top-of-the-line BlackBerry Bold and a fast network connection. Here are my first impressions.</p>
<p>RIM&#8217;s store is clumsier to use than Apple&#8217;s (AAPL), but it works. The selection at launch is decent, but with some surprising omissions. The emphasis seems, at first glance, to be toward pricier apps. And, there are some limitations and oddities. Perhaps the biggest of these is that App World is only available for relatively recent BlackBerry models&#8211;the ones with trackballs instead of side wheels, starting with the Pearl, which came out in the fall of 2006. That means that millions of people with older models can&#8217;t use the app store.</p>
<p><span id="more-273"></span></p>
<p><img src="http://d.smugmug.com/photos/503452046_UgMbn-M.png" alt="The BlackBerry App Store Categories" class="aligncenter" width="300" height="225" /></p>
<p>App World has apps in all the major categories&#8211;Games, Productivity, Entertainment, News, Weather, Finance, Health, Social Networking, and so forth. The selection is broad. For instance, on the first day, it offers 166 games, 99 productivity and utility apps, and 69 reference and book apps. There are even a few of those fart apps that have proved so popular on the iPhone, something that seems so&#8230; unBlackBerry-like.</p>
<p>But there are some surprising omissions. There&#8217;s no dedicated Twitter client, at least none that either I or a RIM (RIMM) spokeswoman could find at this writing. There&#8217;s a Facebook app, but it&#8217;s the same rudimentary one RIM has offered for a long time. There&#8217;s no Google (GOOG) app, just a shortcut to a Google page in the BlackBerry&#8217;s browser. And there&#8217;s no app for shopping at Amazon (AMZN) or viewing Kindle books. No doubt these things will show up eventually, but given the competition and the time RIM has spent getting this ready, I was surprised they weren&#8217;t there at launch.</p>
<p>Still, I downloaded about a dozen apps and liked most of them, including the Bloomberg, Pandora, and Shazam apps. But a $2.99 Associated Press app didn&#8217;t work properly and looked crude compared with the free AP app on the iPhone. Shazam, which identifies songs playing nearby and gives you a chance to buy them, correctly identified several songs on the BlackBerry, but unlike on the iPhone, didn&#8217;t link to videos related to the songs.</p>
<p><img src="http://d.smugmug.com/photos/503451702_4g3Ls-S.png" width="300" height="225" alt="The BlackBerry App Store" class="aligncenter" /></p>
<p>The buying process is harder than on the iPhone. You have to download the store itself, then pay for any apps you want with PayPal, which requires going through a couple of screens each time. On several occasions, despite my fast, strong, steady network connection, app downloads stopped in midstream multiple times, And the least expensive apps are $2.99, about triple the cost of the cheapest typical paid apps on the iPhone. Indeed, I spotted a surprising number of $20, $30 and $40 apps on App World.</p>
<p>App World has other limitations and oddities. You can only save apps to the BlackBerry&#8217;s limited internal memory, not to a roomier flash memory card. RIM has made up for this by allowing you to also store your apps online, but that&#8217;s still a pain, especially when you&#8217;re not connected. And, oddly, the apps you obtain from App World aren&#8217;t located in the BlackBerry&#8217;s Applications folder, but in the Downloads folder. You can, of course, move them around, even placing them right on the home screen.</p>
<p>BlackBerry fans unfamiliar with the iPhone won&#8217;t care about some of these comparisons, of course. They will, and should, just be happy that their phones are now much richer and more versatile devices. And, in the end, that&#8217;s what counts. RIM is now truly in the platform game, which will make its products more attractive and could make its shareholders richer.</p>


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<ul class="thumbwrap"><li><div><a href="http://d.smugmug.com/503451744_3PL6L-M.jpg" title="Leaving a review of an application." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451744_3PL6L-Th.jpg" alt="Leaving a review of an application." /></span><span class="caption">Leaving a review of an application.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451732_QEQAJ-M.jpg" title="Featured applications" rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451732_QEQAJ-Th.jpg" alt="Featured applications" /></span><span class="caption">Featured applications</span></a></div></li><li><div><a href="http://d.smugmug.com/503451784_qr2XU-M.jpg" title="Windows Live Messenger for BlackBerry." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451784_qr2XU-Th.jpg" alt="Windows Live Messenger for BlackBerry." /></span><span class="caption">Windows Live Messenger for BlackBerry.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451849_njTdx-M.jpg" title="Top downloads from the BlackBerry App World store." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451849_njTdx-Th.jpg" alt="Top downloads from the BlackBerry App World store." /></span><span class="caption">Top downloads from the BlackBerry App World store.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451702_4g3Ls-M.jpg" title="Purchasing the NYT Crossword application from the BlackBerry App Word store." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451702_4g3Ls-Th.jpg" alt="Purchasing the NYT Crossword application from the BlackBerry App Word store." /></span><span class="caption">Purchasing the NYT Crossword application from the BlackBerry App Word store.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451864_EGaZb-M.jpg" title="Searching for applications in the BlackBerry App World store." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451864_EGaZb-Th.jpg" alt="Searching for applications in the BlackBerry App World store." /></span><span class="caption">Searching for applications in the BlackBerry App World store.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451904_Lc5AA-M.jpg" title="Ratings of the MySpace BlackBerry application." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451904_Lc5AA-Th.jpg" alt="Ratings of the MySpace BlackBerry application." /></span><span class="caption">Ratings of the MySpace BlackBerry application.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451918_JQqQ2-M.jpg" title="Purchasing an item through the BlackBerry App World." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451918_JQqQ2-Th.jpg" alt="Purchasing an item through the BlackBerry App World." /></span><span class="caption">Purchasing an item through the BlackBerry App World.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451993_WccgS-M.jpg" title="Downloading the MySpace application for BlackBerry." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451993_WccgS-Th.jpg" alt="Downloading the MySpace application for BlackBerry." /></span><span class="caption">Downloading the MySpace application for BlackBerry.</span></a></div></li><li><div><a href="http://d.smugmug.com/503452023_2kFUw-M.jpg" title="The TicketMaster application for BlackBerry from App World." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503452023_2kFUw-Th.jpg" alt="The TicketMaster application for BlackBerry from App World." /></span><span class="caption">The TicketMaster application for BlackBerry from App World.</span></a></div></li><li><div><a href="http://d.smugmug.com/503452046_UgMbn-M.jpg" title="Categories of applications in the BlackBerry App World." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503452046_UgMbn-Th.jpg" alt="Categories of applications in the BlackBerry App World." /></span><span class="caption">Categories of applications in the BlackBerry App World.</span></a></div></li><li><div><a href="http://d.smugmug.com/503451953_Myq42-M.jpg" title="Blackberry App World." rel="lightbox[wp-smugmug-273]"><span class="wrimg"><span></span><img src="http://d.smugmug.com/503451953_Myq42-Th.jpg" alt="Blackberry App World." /></span><span class="caption">Blackberry App World.</span></a></div></li></ul><div style="clear: both;"></div></div><div style="clear: both;"></div>
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		<title>Free My Phone</title>
		<link>http://mossblog.allthingsd.com/20071021/free-my-phone/</link>
		<comments>http://mossblog.allthingsd.com/20071021/free-my-phone/#comments</comments>
		<pubDate>Mon, 22 Oct 2007 04:31:36 +0000</pubDate>
		<dc:creator>Walt Mossberg</dc:creator>
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		<guid isPermaLink="false">http://mossblog.allthingsd.com/20071021/free-my-phone/</guid>
		<description><![CDATA[Suppose you own a Dell computer, and you decide to replace it with a Sony. You don't have to get the permission of your Internet service provider to do so, or even tell the provider about it. You can just pack up the old machine and set up the new one. Now, suppose your new computer came with a particular Web browser or online music service, but you'd prefer a different one. You can just download and install the new software, and uninstall the old one. You can sign up for a new music service and cancel the old one. And, once again, you don't need to even notify your Internet provider, let alone seek its permission.]]></description>
			<content:encoded><![CDATA[<p>Suppose you own a Dell computer, and you decide to replace it with a Sony. You don&#8217;t have to get the permission of your Internet service provider to do so, or even tell the provider about it. You can just pack up the old machine and set up the new one.</p>
<p>Now, suppose your new computer came with a particular Web browser or online music service, but you&#8217;d prefer a different one. You can just download and install the new software, and uninstall the old one. You can sign up for a new music service and cancel the old one. And, once again, you don&#8217;t need to even notify your Internet provider, let alone seek its permission.</p>
<p>Oh, and the developers of such computers, software and services can offer you their products directly, without going through the Internet provider, without getting the provider&#8217;s approval, and without giving the provider a penny. The Internet provider gets paid simply for its contribution to the mix: providing your Internet connection. But, for all practical purposes, it doesn&#8217;t control what is connected to the network, or carried over the network.</p>
<div class="video-wsj"><embed src="http://s.wsj.net/media/swf/microPlayer.swf" bgcolor="#FFFFFF" flashVars="videoGUID={1260615338}&playerid=4001&plyMediaEnabled=1&configURL=http://wsj.vo.llnwd.net/o28/players/&autoStart=false" base="http://s.wsj.net/media/swf/" name="microflashPlayer" width="320" height="240" seamlesstabbing="false" type="application/x-shockwave-flash" swLiveConnect="true" pluginspage="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></embed><br />[ See post to watch video ]</div>
<p>This is the way digital capitalism should work, and, in the case of the mass-market personal-computer industry, and the modern Internet, it has created one of the greatest technological revolutions in human history, as well as one of the greatest spurts of wealth creation and of consumer empowerment.</p>
<p>So, it&#8217;s intolerable that the same country that produced all this has trapped its citizens in a backward, stifling system when it comes to the next great technology platform, the cellphone.</p>
<p>A shortsighted and often just plain stupid federal government has allowed itself to be bullied and fooled by a handful of big wireless phone operators for decades now. And the result has been a mobile phone system that is the direct opposite of the PC model. It severely limits consumer choice, stifles innovation, crushes entrepreneurship, and has made the U.S. the laughingstock of the mobile-technology world, just as the cellphone is morphing into a powerful hand-held computer.</p>
<p>Whether you are a consumer, a hardware maker, a software developer or a provider of cool new services, it&#8217;s hard to make a move in the American cellphone world without the permission of the companies that own the pipes. While power in other technology sectors flows to consumers and nimble entrepreneurs, in the cellphone arena it remains squarely in the hands of the giant carriers.</p>
<p><strong>The Soviet Ministry Model</strong></p>
<p>That&#8217;s why I refer to the big cellphone carriers as the &#8220;Soviet ministries.&#8221; Like the old bureaucracies of communism, they sit athwart the market, breaking the link between the producers of goods and services and the people who use them.</p>
<p>To some extent, they try to replace the market system, and, like the real Soviet ministries, they are a lousy substitute. They decide what phones can be used on their networks and what software and services can be offered on those phones. They require the hardware and software makers to tailor their products to meet the carriers&#8217; specifications, not just so they work properly on the network, but so they promote the carriers&#8217; brands and their various add-on services.</p>
<p>Let me be clear: Any company that spends billions to build and maintain a wireless network deserves to be paid for its use, and deserves to make a profit and a return for its shareholders. Not only that, but companies like Verizon Wireless or AT&#038;T Inc. should be free to build or sell phones or software or services.</p>
<p><strong>What Is Needed</strong></p>
<p>But, in my view, they shouldn&#8217;t be allowed to pick and choose what phones run on their networks, and what software and services run on those phones. We need a wireless mobile device ecosystem that mirrors the PC/Internet ecosystem, one where the consumers&#8217; purchase of network capacity is separate from their purchase of the hardware and software they use on that network. It will take government action, or some disruptive technology or business innovation, to get us there.</p>
<p>To my knowledge, only one phone maker, Apple Inc., has been permitted to introduce a cellphone with the cooperation of a U.S. carrier without that carrier having any say in the hardware and software design of the product. And that one example, the iPhone, was a special case, because Apple is currently the hottest digital brand on earth, with its own multibillion-dollar online and physical retail network.</p>
<p>Even so, Apple had to make a deal with the devil to gain the freedom to offer an unimpaired product directly to users. It gave AT&#038;T exclusive rights to be the iPhone&#8217;s U.S. network for an undisclosed period of years. It has locked and relocked the phone to make sure consumers can&#8217;t override that restriction. This arrangement reportedly brings Apple regular fees from AT&#038;T, but penalizes people who live in areas with poor AT&#038;T coverage.</p>
<p>Apple has also, so far, barred users from installing third-party programs on the iPhone, though the company announced last week it will open the phone to such programs early next year. (Web-based iPhone programs&#8211;those that run inside the Web browser&#8211;have been available from day one.)</p>
<p>These restrictions have rubbed some of the luster off the best-designed handheld computer ever made.</p>
<p>A few other &#8220;smart phones&#8221; sold primarily to businesses have been freer of carrier restrictions on third-party software and services than typical cellphones. But even these handsets, such as Palm Treos, Windows Mobile devices, and BlackBerrys, have been partly crippled by carriers in some cases.</p>
<p>As a technology reviewer, I have met with multiple small companies that had trouble getting their programs onto consumers&#8217; phones without the permission of the carriers; getting that permission often requires paying the carriers. Sure, there are some clumsy workarounds that can evade the carrier barrier, but it&#8217;s nothing like the ability small software companies have had for decades to offer their products for installation on Windows or Macintosh computers.</p>
<p>We also need much greater portability of phone hardware. Because the federal government failed to set a standard for wireless phone technology years ago, we have two major, incompatible cellphone technologies in the U.S. Verizon Communications Inc. and Sprint Nextel Corp. use something called CDMA. AT&#038;T and Deutsche Telekom AG&#8217;s T-Mobile use something called GSM. Except for a couple of oddball models, phones built for one of these technologies can&#8217;t work on the other. So that limits consumer choice and consumer power. If you want to switch from AT&#038;T to Verizon, you have to swallow the cost of a new phone.</p>
<p>But the problem is even worse. The government didn&#8217;t require the CDMA companies to include a removable account-information chip, called a SIM card, in their phones. So, unlike people with GSM phones, Sprint and Verizon customers can&#8217;t keep their phones if they switch between the two carriers, even though they use the same basic technology. And, the government allows the GSM carriers to &#8220;lock&#8221; their phones, so a SIM card from a rival carrier won&#8217;t work in them, at least for a period of time. Techies can sometimes figure out how to get around this, but average folks can&#8217;t.</p>
<p>The carriers defend these restrictions partly by pointing out that they subsidize the cost of the phones in order to get you to use their networks. That&#8217;s also, they say, why they require contracts and charge early-termination fees. Without the subsidies, they say, that $99 phone might be $299, so it&#8217;s only fair to keep you from fleeing their networks, at least too quickly.</p>
<p>But this whole cellphone subsidy game is an archaic remnant of the days when mobile phones were costly novelties. Today, subsidies are a trap for consumers. If subsidies were removed, along with the restrictions that flow from them, the market would quickly produce cheap phones, just as it has produced cheap, unsubsidized versions of every other digital product, from $399 computers to $79 iPods.</p>
<p>The Federal Communications Commission is selling some new wireless spectrum that will supposedly lead to fewer restrictions for technology companies and consumers, but it&#8217;s far from certain that the carriers, with their legions of lobbyists and lawyers, will allow such a new day to dawn. Google Inc. is making noises about trying to bust open the cellphone prison, with new software and services, but that&#8217;s no sure bet either.</p>
<p><strong>Remember Landlines?</strong></p>
<p>We&#8217;ve been through this before in the U.S., though many younger readers may not recall it.</p>
<p>Up until the 1970s, when the federal government intervened, you weren&#8217;t allowed to buy your own landline phone, and companies weren&#8217;t able to innovate, on price or features, in making and selling phones to the public. All Americans were forced to rent clumsy phones made by a subsidiary of the monopoly phone company, AT&#038;T, which claimed that, unless it controlled what was connected to its network, the network might suffer.</p>
<p>Well, the government pried that market open, and the wired phone network not only didn&#8217;t collapse, it became more useful and versatile, allowing, among other things, cheap connections to online data services.</p>
<p>I suspect that if the government, or some disruptive innovation, breaks the crippling power that the wireless carriers exert today, the free market will deliver a similar happy ending.</p>
<ul>
<li>Email me at <a href="mailto:mossberg@wsj.com" rel="external">mossberg@wsj.com</a>. </p>
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